We understand that sometimes a return is necessary, and we want to make the process as smooth as possible for you. Please review our return policy below:

Return Policy:

  1. Refund Policy:
    • 7XCHANGE does not offer returns for a refund.
    • We provide store credit for merchandise returned within 14 days of the purchase date.
  2. Return Eligibility:
    • Merchandise must be unworn, unused, with tags, and in its original packaging.
    • Sale items, hats, underwear, and accessories are considered final sale and are not eligible for return.
  3. Initiating a Return:
    • To start a return, please contact us at returns@7xchange.com.
    • Ship your return to the following address: 1380 Atlantic DR NW, STE 14145 Atlanta, GA 30363 Phone: (470) 439-9495
  4. Return Process:
    • Once your item(s) are accepted for return, a digital gift card will be issued to the email used during your purchase within 24-48 hours.
    • Gift cards can be used in-store, online, and through our app.
    • Store credit gift cards do not expire.
    • Items sent back without prior return authorization will not be accepted.
  5. Contact Information:
    • For any return-related queries, please reach out to us at support@7xchange.com.
  6. Damages and Issues:
    • Inspect your order upon reception.
    • Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
    • We will evaluate the issue and work to make it right.
  7. Exceptions / Non-Returnable Items:
    • Unfortunately, returns cannot be accepted for sale items, hats, underwear, accessories, or gift cards.
  8. Exchanges:
    • The fastest way to get the item you want is to return the item you have.
    • Once the return is accepted, you can make a separate purchase for the desired item.

Thank you for your understanding and cooperation. We appreciate your business and are here to assist you with any questions or concerns.

Sincerely, The 7XCHANGE Team