Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@7xchange.com. Please note that returns will need to be sent to the following address: 

7XCHANGE
99 Highway 81 W, STE 109
McDonough, GA 30253
(470) 439-9495

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@7xchange.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, hats, underwear, accessories, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
7XCHANGE DOES NOT offer returns for a refund. Store credit is only accepted. We will notify you once we’ve received and inspected your return and let you know if the store credit was approved or not. If approved, you’ll be automatically sent a virtual gift card within 2 business days. If more than 5 business days have passed since we’ve approved your return, please contact us at support@7xchange.com.