We try our best to allow all online orders to go through, but unfortunately, fraud sometimes occurs.  Our security system automatically cancels orders that are  red flagged with specific fraudulent triggers.

If your order was canceled incorrectly due to fraud, please email orders@7xchange.com the following information:

  • Your order number
  • Photo ID
  • Photo of the credit card used to place the order

We work with law enforcement to build cases on individuals who conduct online fraud. We will persecute to the furthest extent of the law for such actions. 

Federal law provides severe civil and criminal penalties for the unauthorized use of a credit or debit card of another without consent.

The FEDERAL BUREAU of INVESTIGATION investigates the act of knowingly using a stolen, fake, forged, altered, revoked or expired credit card to procure cash or goods while knowing that it is not valid is a crime.